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Streamlined process reduces turn times, minimizes errors and enhances branding efforts

Challenge:

Our client is a full-service community bank with over 300 branches in nine states. The bank’s corporate identity and imprinting program for branch stationery orders (business cards, letterheads, envelopes, and address labels) required a high number of touches, causing longer order cycles and increased chances of errors.

Repeat orders were faxed along with sample copy, which needed to be matched with an art file and sent to plate-making. A plate was made and the order was printed. New or revised orders were sent via fax from the branches to the bank’s in-house help desk. An order processor would in turn create an art file for the order and send the order to us. We used a film-to-plate processor, finally getting the order on the press and out the door—all without a proofing mechanism to check logo placement, correctness of copy, or typestyle.

Solution:

The Curtis 1000 sales consultant presented CurtisDirect® to this client. CurtisDirect is a powerful, customer-specific, online print management tool that streamlines the ordering process for printed materials. Our eBusiness team set up the rules to match this bank’s corporate standards. These rules apply to all branch orders and prevent the use of incorrect fonts, invalid logo placements, wrong Pantone colors, and any other issue that would affect adherence to corporate identity standards. CurtisDirect also offers online virtual proofs instantly to the branch employees placing the orders.

Results:

All of this client’s employees now have the ability to order business cards, letterheads, envelopes, address labels, and even holiday currency envelopes, online through an efficient order process and view a proof in real-time. Orders are sent direct-to-plate, printed, and shipped—all within five business days. Curtis 1000 even sends samples of orders to the bank’s corporate office, where the stationery is randomly checked for compliance with standards. The new, streamlined process has reduced turn times, minimized errors, and enhanced branding efforts—giving our client a new level of control over their print program.