A long-time client of Curtis 1000, one of the largest suppliers of cleaning equipment in North America, had been designing, printing and fulfilling in-house its operational and product support collateral. In a strategy intended to streamline internal operations, reduce costs and focus our client’s personnel on its core competencies, management decided to outsource their print and fulfillment functions. The challenge was to implement a seamless transition to the client’s dealers and their customers within 60 days.
The Curtis 1000 strategic account team began studying the client’s facilities to understand their current processes and uncover any program inconsistencies. The following recommendations were made:
- Modify processes and establish internal and external communication guidelines to streamline operational costs
- Assign a full-time CSR and two fulfillment specialists to the client
- Consolidate fulfillment into Curtis 1000
- Leverage technology solutions to continually drive out costs
- Use process improvement and success metrics to monitor costs out and refocus employees on more core functions of their business
Our client was able to repurpose employees without a service interruption. In an 18-month period, inventory and obsolescence were significantly reduced by $250,000. As part of the ongoing process, our client has asked that we travel to each new acquisition and perform the due diligence, inventory analysis, needs assessment and print management implementation on site.