Challenge:

This fast-growing restaurant franchise company sought our guidance to implement a very robust solution to their fast-moving, complex set of needs in the fast-turn restaurant industry. They were at 800 franchises and growing by 200 new franchises a year when they began to “feel some pain” with their current vendor. They started looking at companies who could possibly replace the incumbent’s online ordering platform. They needed a powerful and intuitive program. Plus, one of their pain points was having no access to reports of any kind, netting them no demographics, no inventory levels, no usage figures.

Solution:

We consulted with this company and presented CurtisDirect™ Elements, our online platform for the specification, ordering and production of all printed products needed by franchisees for the opening of their stores and fulfillment of all their print and fulfillment needs. Our customer is a fairly complex business with many users and customization needed for all that goes into a grand opening—from full-color window clings to A-frame signs, banners and sneeze guards.

The incumbent had built huge stores of products to reduce unit prices. We changed all of that over to print-on demand to accommodate brand and design changes. The changeover took place in one weekend. Our Elements solution easily accommodated all 1,300 users and 1,300 SKUs. In the first month of the program a huge kitting and fulfillment project was fulfilled.

Results:

Today, our customer is one of the top 5 fastest-growing chain restaurants in the U.S. and expects to open 300 new stores this year. We are helping them meet their deadlines, open and outfit stores on time and, through our robust reporting functions, see factors and information that will help them keep on growing.

Client Feedback

“We appreciate Curtis 1000’s investment in automation, state-of-the-art equipment and smart people. Today, our local consultant presented a mailing radius program that will replace our current Every Door Direct Mail program. We gave them the green light to move forward, which will be added to the Elements platform and then printed and mailed for us. We are thriving on Curtis 1000’s ideas, capabilities and can-do attitude.”